Business Continuity
ISO 22361Lead Crisis Manager
Crises don't follow the continuity plan. This course builds the competence to plan, establish, maintain, review, and improve an organization's strategic crisis management capability in line with ISO 22361 and recognized good practice — from the framework, leadership, and culture that anticipation requires, through prevention and preparedness, to response, recovery, and learning. Scenario-based exercises keep the learning grounded in how real crises unfold.
Learning path options
Why attend
- Lead crisis preparedness, response, and recovery with a recognized structure
- Strengthen crisis decision-making through scenario-based practice
- Build a crisis framework spanning leadership, structure, culture, and competence
- Earn a credential that evidences strategic crisis management capability
Who should attend
- Professionals responsible for an organization's crisis management capability
- Crisis leaders, decision-makers, and senior managers involved in crisis response
- Members of crisis management and emergency response teams
- Consultants and advisors seeking in-depth knowledge of ISO 22361
- Professionals starting or advancing a career in crisis management
What you'll learn
- Explain the fundamental concepts and principles of crisis management under ISO 22361
- Establish, maintain, and continually improve a crisis management framework — leadership, structure, culture, and competence
- Help the organization anticipate, assess, and prepare for crises, and mitigate their impact
- Respond to, recover from, and learn from crises to improve capability over time
Our approach
- Built around discussion, idea exchange, and active participation
- Scenario-based exercises that mirror real crisis conditions
- Quizzes structured to mirror the certification exam
- Available in classroom and technology-driven formats
- Includes 450+ pages of training material, with examples, exercises, and quizzes
Prerequisites
A fundamental understanding of crisis management concepts, framework, and process.
Course agenda
Examination
The exam spans four competency domains: fundamental concepts and principles of crisis management; establishing the crisis management framework; crisis prevention and preparedness; and crisis response and recovery.
Certification
- Leads to the PECB Certified Lead Crisis Manager credential
- Earned by passing the exam, signing the PECB Code of Ethics, and meeting the experience requirement for your tier
- Includes the exam, one free retake within 12 months, the certification application, and the first-year maintenance fee
Credential tiers
Build this capability across your teams.
DAI Consultancy delivers Lead Crisis Manager as a corporate cohort — in-person, virtual, or hybrid — structured around your organization's objectives.